Humanitarian Emergency Liaison Program (HELP) Team Member

Fireside Partners, Inc. is an industry-leading worldwide emergency services provider to some of the most well-known brands and families. Join a team that responds to emergencies and disasters around the world. Our HELP Team comprises the industry’s best, brightest, and most diverse professionals.

Purpose of Position

To provide professional and compassionate logistical and humanitarian support to emergency contacts and family members of those affected by an emergency. This is an intermittent part-time position that, at minimum, requires a monthly communication and training commitment.

Essential Duties and Responsibilities

This position description intends to provide a representative summary of critical functions and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related duties other than those outlined in this job description.

  • Deliver exceptional care and customer service, serving as a conduit of information to connect families and dedicated contacts with the appropriate resources
  • Provide distraction-free focus, whether virtually or physically deployed
  • Facilitate completion of immediate needs of emergency contact and/or associated family members via remote or in-person support
  • Navigate dynamic challenges, alleviate concerns where possible, and resolve situations professionally and efficiently
  • Ensure strict compliance with all Federal, State, and municipal laws and regulations and adhere to company and managerial instruction
  • Provide clear information and communicate effectively throughout all work tasks
  • Complete administrative duties, such as required reports and basic web-based tasks
  • Attend company training, exercises, and drills Required Skills and Experience
  • Highly effective communicator; written and verbal
  • Ability to handle confidential information professionally and with extreme discretion
  • Capacity to work with families that may have just experienced the death of a family member (non-clinical applications)
  • Willing to work non-standard and/or extended hours as dictated by the emergency event
  • Maintains productivity and mental acuity in stressful and dynamic environments with shifting priorities
  • Adept at self-management to balance personal and professional needs
  • Extremely attentive to detail with the ability to problem-solve effectively
  • Proficient in Microsoft Suite (Word, Excel & PowerPoint)
  • Travel required with a valid passport (domestic and international)

Preferred/Desired Skills and Experience

  • Experience in disaster response, volunteer coordination, or grief/loss counseling
  • Experience in professional services (psychology, technical writing, corporate training, etc.)
  • Experience in Aviation Industry (private pilot, aircraft dispatch, safety management, etc.)
  • Experience in professional care services (nursing, dispatch, funeral management, etc.)
  • Experience in customer service or customer experience
  • Knowledge and understanding of general “First Responder” duties and responsibilities during disaster-related incidents.


  • Minimum of a College Degree or Equivalent Experience.

Physical Demands

  • Able to lift 50 lbs. (equipment, luggage, supplies, etc.)

To Apply Send a copy of your resume to with the subject line of XWEBHTM