Going Viral 2 banner; people with mask and hand sanitizer

The Going Viral virtual workshop series provides insight into actual trip related and in-flight scenarios involving pandemic exposure. Learn valuable lessons in this three-part series from recent, real-life pandemic related events where Fireside has responded.

In module one we explored development of your Pandemic Operations Plan or how to refine your existing plan. Building on this theme in module two, attendees will explore people vs process, coexistence of safety and service, and managing difficult conversations to ensure compliance.

The information contained in this virtual workshop will bring insights to enhance your Pandemic Operations Plan, introduce the concept of “one-pageness” to regain the balance of high customer service with evolving safety standards while ensuring compliant operations.

This virtual workshop is facilitated by Fireside’s Don Chupp (President & CEO), and ServiceElement's Bob Hobbi (President & CEO) and Lisa Archambeau (VP, Facilitator and Strategist). The workshop will conclude with a live Q/A session hosted by Don Chupp. 

In support of ongoing education and safety awareness training all participants who finish the three-module Going Viral series will receive a certificate of completion.

Register Today!

Select the session date and time that works best for your schedule.

Session 1: Tuesday, November 17 at 1:00-2:30 pm (EST)

Session 2: Monday, November 30 at 1:00-2:30 pm (EST)

Virtual workshop registration: $100

Please contact Kevin Lucas for additional information at or (302) 613-0012