fireside Employees working emergency response in computer room

Emergency Operations Center

The Emergency Operations Center (EOC) is the hub of Fireside’s monitoring and response activities. It provides real-time information, guidance, and logistical support to key decision-makers. Our experienced emergency response team stands ready to assist clients at a moment’s notice with technical and humanitarian assistance.


Offered as a component of Fireside’s 24/7 Emergency Services Agreement

  • Performed by a team of licensed dispatchers, pilots, air traffic controllers, and emergency management specialists
  • Flight monitoring for non-standard flight changes and emergencies
  • Notification of local and world events that may impact your operation or employees
  • Awareness and preparation of resources for weather-related emergencies
  • Marine asset monitoring, focused on identification of potential emergencies
radar map

Technical Response Support

  • Awareness and confirmation of emergency details
  • Responding in conjunction with your crisis management center or GSOC
  • Crisis communications guidance
  • Deployment of Fireside’s field responders and HELP Team
  • Liaising with medical and security providers
  • Post-event news and social media monitoring, and logistical support
  • Records-keeping and report preparation
fireside employee monitoring for customer

Humanitarian Response Support

All services are provided by Fireside employees, trained through our Humanitarian Emergency Liaison Program (HELP).

  • Notification of Emergency Contacts
  • Family Assistance, virtual and in-person
  • Family Assistance Center establishment and operation
  • Post Event Emergency Response Support (PEERS)

Crisis Counseling

In an emergency, Fireside provides access to credentialed in-house crisis counselors, who are fully briefed on your situation. Our counselors specialize in handling aviation accidents, workplace violence, and personal trauma. They work in a non-clinical setting and provide private and confidential sessions virtually or in-person. Fireside’s Counseling Team offers immediate assistance to individuals affected by a crisis and options for ongoing support.