Emergency Operations Center
The Emergency Operations Center (EOC) is the hub of Fireside’s monitoring and response activities. It provides real-time information, guidance, and logistical support to key decision-makers. Our experienced emergency response team stands ready to assist clients at a moment’s notice with technical and humanitarian assistance.
Monitoring
Offered as a component of Fireside’s 24/7 Emergency Services Agreement
- Performed by a team of licensed dispatchers, pilots, air traffic controllers, and emergency management specialists
- Flight monitoring for non-standard flight changes and emergencies
- Notification of local and world events that may impact your operation or employees
- Awareness and preparation of resources for weather-related emergencies
- Marine asset monitoring, focused on identification of potential emergencies
Technical Response Support
- Awareness and confirmation of emergency details
- Responding in conjunction with your crisis management center or GSOC
- Crisis communications guidance
- Deployment of Fireside’s field responders and HELP Team
- Liaising with medical and security providers
- Post-event news and social media monitoring, and logistical support
- Records-keeping and report preparation
Notification and Family Assistance Support
Fireside coordinates professional, compassionate support for passengers, crew members, employees, and families affected by aviation events. Our unified approach ensures duty of care obligations are met with empathy, discretion, and consistency.
All services are provided by Fireside employees, trained through our Humanitarian Emergency Liaison Program (HELP).
- Notification of Emergency Contacts
- Family Assistance, virtual and in-person
- Family Assistance Center establishment and operation
Crisis Counseling
In an emergency, Fireside provides access to credentialed in-house crisis counselors, who are fully briefed on your situation. Our counselors specialize in handling aviation accidents, workplace violence, and personal trauma. They work in a non-clinical setting and provide private, confidential sessions virtually or in person. Fireside’s Counseling Team offers immediate assistance to individuals affected by a crisis and options for ongoing support.
